Restaurant Features

Nuxa bundles the essentials a restaurant needs to serve guests on every channel. Use this page as a feature map when you configure your agents.

Channel Coverage

• Voice hotline: Instant pickup, smart hold, and escalation to staff when needed.
• Chat & SMS: Website chat, text confirmations, delivery/pickup updates, and waitlist messaging.
• After-hours catch: Collect intent, promise a callback, send menu links, and log for morning staff.

Ordering & Payments

• Menu-aware ordering: Reads your menu, modifiers, and fees; confirms totals and timing.
• Delivery/pickup rules: Enforce delivery zones, prep times, and kitchen cutoff windows.
• Structured orders: Captures { items, modifiers, order_type, time, contact } for POS or staff handoff.
• Upsell prompts: Suggest sides/drinks/desserts based on category and time of day.

Reservations & Waitlist

• Policy-aware bookings: Enforce party-size caps, deposit rules, blackout dates, and cancellation windows.
• Alternative offers: Suggest next-best times when slots are full.
• SMS confirmations: Send guest details and reminders; log to host channel for handoff.

Knowledge & Content

• Single source of truth: Menu, hours, delivery zones, holidays, policies, and promos live in Knowledge Base.
• Fast edits: Update content anytime; agents pick up changes immediately.
• Guardrails: Block answers outside hours, require contact info, and avoid off-menu promises.

Voice & Tone

• Restaurant voice: Friendly, concise responses with short confirmations.
• Interruptions & barge-in: Support for guests who need quick answers.
• Escalation: Transfer or voicemail when confidence is low or payment is required.

Integrations That Matter

• Voice/SMS: Twilio Voice, SMS, WhatsApp.
• Payments: Stripe for deposits or preauth (optional).
• POS handoff: Send structured orders to staff or connect via APIs.
• Calendars/reminders: Automated reservation reminders and callback windows.

Example Flows

• Phone ordering: Collect items → confirm modifiers/fees → quote pickup/delivery time → SMS confirm.
• Reservations: Capture party/date/time/notes → enforce rules → SMS confirm → host log.
• After-hours: Detect closed hours → collect intent/contact → SMS next steps → notify morning staff.
• Delivery status: Accept status update → craft concise SMS with ETA → optional follow-up if delayed.

Use these feature areas with the Restaurant Playbook to ship in under an hour.