Knowledge Base

Your Knowledge Base is the source of truth for the agent: menu, prices, hours, delivery zones, and policies. Keep it tidy so the agent answers quickly and accurately.

What to Add

• Menu: Item name, short description, modifiers, and prices.
• Hours & holidays: Open/close times, kitchen cutoff, special closures.
• Delivery/Pickup rules: Zones/zip codes, fees, prep times, minimum order.
• Reservations: Party-size limits, deposits, blackout dates, cancellation window.
• Policies: Allergens, substitutions, tipping, refunds, catering rules.
• Promos: Current specials, upsell pairs (drinks, sides, desserts).

Keep entries short (1–3 lines). Update here instead of editing prompts—agents reflect changes immediately.

How to Structure Entries

• Items: “Margherita Pizza — $14 — mozzarella, basil, tomato. Modifiers: gluten-free +$2, extra cheese +$2.”
• Hours: “Mon–Thu 11a–10p; Fri–Sat 11a–11p; Sun 12p–9p. Kitchen cutoff 30 min before close.”
• Delivery: “Zones: 10001–10005; fee $4; delivery time 45–60 min peak; minimum $20.”
• Reservations: “Max party 8; require phone; weekends: hold card for 6+ with $10/guest no-show.”
• After-hours: “Outside hours: collect name/phone/request; promise callback at open; send menu link.”

Best Practices

• Keep prices and fees current; stale data causes wrong quotes.
• Use clear numbers for time windows (“ready in ~20 min off-peak; ~35–45 min peak”).
• Add allergy guidance if needed (“Cannot guarantee cross-contamination avoidance”).
• For multi-location brands, prefix items/rules with the location name or tag.
• Review weekly to match menu changes and holiday hours.

Using Knowledge in Workflows

• Orders: Pull menu, modifiers, fees, and timing to generate structured orders.
• Reservations: Enforce party-size and deposit rules; suggest alternatives.
• After-hours: Respond with hours, collect contact, and log for staff.
• Status updates: Reference prep/delivery windows when texting guests.

Quick Maintenance Checklist

• Menu and prices up to date?
• Hours/holidays correct for this week?
• Delivery zones/fees and prep times accurate?
• Reservation rules (caps, deposits) current?
• After-hours message and callback window set?

Your agent’s accuracy lives or dies with Knowledge Base freshness. Update here first whenever operations change.