Billing & Credits
Simple credit-based billing with restaurant-focused examples.
Nuxa shows usage in credits (1 credit = $0.01). You always see what you have, what you’ve used, and what’s left.
BYOK model usage (OpenAI/Anthropic/etc.) is billed by your provider. Nuxa bills for platform services: voice, SMS, embeddings/search, storage, and managed models.
Plans (Credits Included)
| Plan | Credits | Value | Best For |
|---|---|---|---|
| Free | 1,000 | $10 | Testing calls/SMS |
| Starter | 4,900 | $49 | Single location |
| Growth | 14,900 | $149 | Busy kitchens |
| Business | 39,900 | $399 | Multi-location |
| Enterprise | Custom | Custom | SLAs & volume |
What Is Metered
| Category | Example Rate (USD) | Restaurant Use |
|---|---|---|
| Voice | ~$0.24/min (Sonic) | Hotline/ordering |
| STT/TTS | ~$0.0072/min (STT), $0.36 per 1M chars (TTS) | Call handling |
| SMS/WhatsApp (Twilio) | ~$0.01/SMS (varies by region) | Confirmations/updates |
| Embeddings/Search | $0.156 per 1M tokens | Menu/hours retrieval |
| Document Processing | $0.02 per page | Menu/policy uploads |
| Storage | $0.03/GB (S3), $0.12/GB (vector) | Menu/media/embeddings |
Credits in the UI = dollars x 100. Example: $2.40 voice usage = 240 credits.
Quick Restaurant Examples
- Voice hotline: 60 minutes of calls ≈ $14.40 → 1,440 credits.
- SMS confirmations: 500 texts ≈ $5.00 → 500 credits.
- Menu upload: 50 pages parsed ≈ $1.00 → 100 credits.
- Busy Friday: 120 minutes voice + 300 SMS ≈ ~$30 → 3,000 credits.
Where to Check Usage
- Go to Settings → Subscription.
- See Credits used / Included credits, days left, and per-service breakdown.
- Overage bills at the same rates—no hidden multipliers.
Tips to Control Spend
- Keep Knowledge Base tight (short menu entries reduce tokens).
- Use SMS for confirmations; reserve voice for live calls.
- Set after-hours flows to collect intent without long calls.
- Review usage weekly before weekends/holidays; upgrade temporarily if needed.
BYOK vs Managed
- BYOK: You pay your model provider directly; Nuxa bills only platform services.
- Managed: Use Nuxa’s managed models; LLM usage shows in credits alongside everything else.