Getting Started

Click New Workflow and name it "Front Desk Agent".

In the canvas:

• Keep the Start block (captures the caller/visitor request).
• Add an Agent block and set the system prompt to:
  “You are a restaurant assistant. Answer questions, take orders, and help with reservations using the menu, hours, and policies provided. Be concise, confirm details, and offer to text a confirmation.”

Pick the voice/chat model you prefer (e.g., GPT-4o).

Open Knowledge Base and add:

• Menu items with short descriptions, modifiers, and prices.
• Hours, holidays, and kitchen cutoff times.
• Pickup/delivery zones, delivery fees, and prep-time rules.
• Reservation rules (party size limits, deposits, cancellation window).

Keep entries brief and structured so the agent can quote confidently.

• Add Twilio Voice to connect your number or a Nuxa-provided line.
• Route calls to this workflow and choose your greeting.
• Add Twilio SMS (or WhatsApp) to send confirmations or updates.

Tip: Set an after-hours message so callers know when you reopen.

• In the Agent block, add a JSON schema for orders: { items: [{ name, quantity, modifiers }], order_type, pickup_time, contact }.
• Add another for reservations: { party_size, date, time, name, phone, notes }.
• Set guardrails: block orders outside hours, require a phone number, cap party size.

This keeps every interaction structured and ready for your POS or host stand.

• In the Chat panel, try: “Two margherita pizzas for pickup at 7:15” and “Table for 5 this Friday at 8pm.”
• Verify the agent confirms totals/fees and reads back details.
• Make a live call to check greeting, hold, and escalation.
• Turn on SMS confirmations for orders and reservations.