GoogleSofia M.
2d agoThe carbonara was the best I've had outside Rome — pancetta was crisp, eggs silky.
Reviews AgentMeet Grace · your reviews voice
Every review handled. In your voice. Same day.
Positive reviews can be replied to automatically in your voice. Complaints, low ratings, and sensitive issues are drafted for approval, with themes surfaced before they become trends.
YelpMarcus T.
5h agoGreat pizza, lively spot. Waited 25 min for our table even with a reservation.
TripAdvisorPriya K.
todayWe came for our anniversary and the staff went above and beyond.
Drafted by Nuxain your voice
Sofia, grazie mille! Our chef makes the carbonara just like he learned it in Trastevere — pancetta, never bacon. Hope to see you again soon.
Auto-posted2m ago
Flagged for youMarcus T. · 4★
Wait time complaint — manager response recommended.
100%Same-day reply rate
3.8 → 4.5Avg rating, first 90 days
0Negatives ever auto-posted
What this agent does
Replies in your voice
Trained on your existing replies and brand. Every response sounds like you.
Negatives flagged
Anything below 4★ or with a complaint hits your inbox first. Never auto-posted.
What guests actually mention
Service, food, ambiance, value — themes trending up or down across every location.
Bring unhappy guests back
We draft the outreach, track whether they returned, and learn what wins them back.
Multi-location aware
Replies stay branded but location-specific — lemon aioli at 12th St, not Park Ave.
Review velocity
Happy guests nudged at the right moment turn into 5★ reviews while the meal's still warm.
From review to reply — without you
Reviews land hourly across Google, Yelp, and TripAdvisor. Nuxa drafts in your voice, posts the safe ones, flags the rest. You stay in control of the conversations that matter.
- Pulled hourly from every platform you're listed on
- Drafted against your past replies — sounds like you wrote it
- Auto-posted only above 4★ with no risk signals
- Flagged with context when a manager response is needed
The carbonara was the best I've had outside Rome.
Guest review
Grazie mille — pancetta, never bacon. See you again soon.
Auto-posted
Drafted by Nuxa
Your reputation, scored daily
Every review tagged by theme. Service trending down before guests stop coming back — not after.
92
Overall+2.1
88
Food+0.8
76
Service-1.4
84
Ambiance+0.3
Real replies, real flags
GoogleSofia M. Auto-posted
“The carbonara was the best I've had outside Rome — pancetta was crisp, eggs silky. Service was warm without being intrusive.”
Reply posted
Posted automatically · 2 minutes after review landedSofia, grazie mille! Our chef makes the carbonara just like he learned it in Trastevere — pancetta, never bacon. Hope to see you again soon.
YelpMarcus T. Flagged
“Pizza was fine but we waited 35 minutes past our reservation time. No one apologized or checked in.”
Suggested draft
Held for your review · negative + service complaintSuggested draft: Marcus, we're sorry — that wait isn't the experience we want. We've added a host on Friday nights to keep reservations on time. Would you let us make it right with dinner on us?
How it works
01
We pull every review
Google, Yelp, TripAdvisor — pulled hourly so nothing sits unanswered.
02
We draft + post
Positive reviews can go out automatically in your voice. Complaints, low ratings, and sensitive issues go to your inbox first.
03
Patterns surface
Spike in service complaints? Drop in food quality scores? In your daily brief before it costs you.